Better Business Communication: Follow-Up For Success

Posted on: March 21st, 2019 by Jen Mueller

“Third time’s a charm.”

Notice the saying isn’t “first time’s a charm.”

Which should provide a reminder that success requires more than one action. It takes follow up.

It doesn’t matter what kind of success you’re after, you have to have a plan for winning. Take a sports team, a game is never won or lost in one play. The outcome might come down to a game-winning play, but that play is actually a follow up to everything that’s happened before then.

Teams know the series of actions that will lead to success. Following one well-executed play after another results in better outcomes.

It’s a different way to look at sports and parallels the way you should be approaching business conversations.

Follow up strategies aren’t just for sales and networking conversations, they’re for everyday interactions.

Want more strategies to improve business communication? Download 10 Mistakes You’ll Make in a Business Conversation – but Shouldn’t and become a more effective communication right now.

Jen Mueller is a badass at business communication. Her approach to 1-on-1 interactions is based on nearly 20 years spent inside professional sports locker rooms as a sports broadcaster. She is a member of the Seattle Mariners television broadcast team and serves as the sideline radio reporter for the Seattle Seahawks. Clients love Jen’s content, delivery and entertaining approach. Hire Jen to speak at your next conference or for your staff training. 

Talk Sporty Challenge for Your Workweek

Posted on: March 17th, 2019 by Jen Mueller

Hello from Tokyo!

I’m in Japan with the Mariners this week taking part in festivities surrounding MLB’s Opening Series.

It’s the second time I’ve visited Tokyo so I’m a little more comfortable being uncomfortable not being able to talk to people. Not speaking the language means I can’t just ask for directions or inquire about a menu item. Thankfully, restaurants in part of town we’re in often have pictures on their menus so you order by pointing at what you want.

There are language barriers that can’t be overcome by talking – but it doesn’t mean you stop communicating. If you’re not on the same page don’t give up on the conversation change tactics.

I’m not just talking about being in Japan. It happens in your office and at home. Sometimes we think the easiest course of action is to give up and stop talking. That would be like me saying I’m not going to try and order food in Tokyo because the conversation isn’t going the way I want it to.

All of this is to say – you need to find a way to connect with the people you talk to. Sports small talk can be (and should be) one of those communication tools. Here are topics making news this week.

Don’t Make This Mistake in a Business Conversation – Hoping the Situation Resolves Itself

Posted on: March 1st, 2019 by Jen Mueller

Putting off a conversation until you finally have to have the conversation, not only prolongs the inevitable, it makes the situation worse.

Challenging situations don’t resolve themselves.

You can hope they go away, but they won’t.

You will, however, lose  your chance to resolve a situation before it reaches a critical stage.

Here’s the big takeaway

Getting out in front of difficult conversations means you won’t have to damage control in the end, and you’ll be seen as a badass at business communication.

Jen Mueller is a badass at business communication and helps business professionals reach that status too. She teaches conversation strategies based on nearly 20 years in sports locker rooms. Jen is currently a member of the Seattle Mariners television broadcast team and the sideline radio reporter for the Seattle Seahawks. She’s an entertaining keynote presenter and an effective trainer. Hire Jen to help your team improve their business communication skills: 

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