Jen Mueller is the author of three books including The Influential Conversationalist. Her unique and practical approach to business communication comes from nearly 20 years in sports locker rooms as a sports broadcaster. Her conversation techniques help business professionals make the most of daily interactions, demonstrate leadership potential and increase the productivity of the company. Hire Jen to speak at your next event, conference or training. Jen@TalkSportytoMe.com
A lot of well-meaning people give a lot of well-intended advice, especially when it comes to improving business communication skills, but there’s often a missing component.
For example, I recently heard a student explain how her doctoral studies centered around her finding that people who ask questions are more interesting.
I’ll admit my initial reaction was not very gracious. I had both a “No shit Sherlock” moment and a, “You’re wrong” moment. Then I realized that in the context of her life, and the 20-something years she had experienced, this was a revolutionary way for her to approach conversations.
Here’s the bigger problem – she’s wrong as much as she’s right.
To be fair, she shared very little of her findings on the short podcast clip I heard, so I don’t have the whole story, but the information that was being amplified by the host and the program was this: It doesn’t hurt to ask more questions.
Take a look at the video for a few tips from my latest book The Influential Conversationalist.
Chapter 3 of The Influential Conversationalist provides ways to increase your self-awareness in conversations. You’ll also learn how getting people on the same page, reading the situation and directing conversations in the way they need to go builds rapport that ends up providing a measure of grace when conversations don’t go as planned.
Jen Mueller is a rock star keynote speaker and the author of The Influential Conversationalist. She offers unique take on business communication and leadership thanks to nearly two decades spent inside professional locker rooms. She currently serves as the sideline radio reporter for the Seattle Seahawks and is a member of the Seattle Mariners television broadcast team.
Hire Jen to speak at your next conference or event. Send her an email: Jen@TalkSportytoMe.com
I’ve said it before, but it’s worth saying again – there’s more to sports talk than sports itself. If you’re only paying attention to, or talking about, the final score or stats you’re not taking full advantage of sports fandom.
When you watch sports, it’s not just about what you’re seeing on the field or court.
Athletes deal with the same challenges everyone else faces in their careers. Their high-profile jobs mean they’re regularly on TV, radio and social media. Yes, that means you’re entertained, but there’s so much more to take away from those interactions.
(By the way, when I say sports, I mean all sports. As in any sport you want to watch – your kid’s game, the rec league games you participate in, the “non-traditional” sports that don’t get as much coverage on TV. Sports isn’t limited to “The Big 4” of football, basketball baseball and hockey.)
Sports Watch and Talk
Spend five minutes watching a game or sporting event. Pay attention to how many conversations or one-on-one interactions take place during that time. You’ll probably notice none of the conversations are particularly long. There simply isn’t time during the middle of an event. You’ll also notice there’s a different intent behind each interaction and even though they are short, a lot gets done. Here are a few examples of what you might see:
A player congratulating a teammate
A coach talking to an official for clarification on a call
A manager calling down to the bullpen for a reliever
A quarterback barking out directions at the line of scrimmage
A coach calling a timeout to get everyone on the same page
A player bantering with an opponent because they used to be teammates
A golfer talking strategy with the caddy
A swimmer getting a last-minute pep talk from a coach
You could be having the same kinds of conversations with the people you work with. In fact, you should be having similar conversations.
Take Action and Start Talking
This week, engage in three conversations (not via text, email or social media, but actual conversations) using one or more of the examples you saw in a sporting event. If face to face interactions aren’t comfortable for you, remember these aren’t long drawn out monologues. These interactions can be as short as saying, “Great job in that meeting!” to a colleague or asking a manager for clarification on an email you received.
Jen Mueller is a rockstar keynote presenter and a TV and radio sports broadcaster. She is also the author of three books including The Influential Conversationalist. Her unique take on communication and leadership was developed over nearly two decades spent inside sports locker rooms. Hire Jen to speak at your next conference or participate in your corporate training session. Jen@TalkSportytoMe.com