Posted on: April 19th, 2012 by marketing

Welcome Back [wlm_firstname],

Nordstrom department stores are known for their customer service.  It’s what sets them apart.  See how they determined that would be a defining characteristic and the communication lessons we get as a result. Click the video to view.

Click to access your content –  Week #2 Video on Nordstrom’s Defining Characteristic


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Here is your link to the previous week:

Week #1: Determining a Winning Business Strategy